Terms of Service

1. What PracticeWoven is — and is not

PracticeWoven is a website-building and hosting platform for therapists, counselors, coaches, and wellness practices. PracticeWoven is not a healthcare provider, does not provide medical, clinical, legal, or compliance advice, and is not a party to any relationship between you and your clients.

Document templates the Service generates for your site (privacy policies, terms, notices, compliance checklists) are carefully researched starting points, not legal advice, and no attorney-client relationship is created. You are solely responsible for your compliance with the laws, licensing-board rules, and ethics codes that apply to your profession, and we recommend having an attorney licensed in your state review your site's legal pages.

2. Your account

You must be at least 18 and provide accurate account information. You are responsible for activity under your account and for keeping your sign-in method secure. Notify us promptly at support@practicewoven.com of any unauthorized use.

3. Your content and your representations

You retain ownership of the content you create or upload to your site. You grant us the license needed to operate the Service: to host, store, back up, display, and transmit your content, and to show non-confidential excerpts of your published site when promoting the Service (you may opt out of promotional use by emailing us).

You — not PracticeWoven — are the publisher of your site. You represent and warrant that: (a) you hold, and will maintain, every license, registration, or certification you claim on your site, and that all credential, license-number, specialty, and outcome statements are accurate and comply with your licensing board's advertising rules; (b) you have all rights and permissions for content you upload, including written client authorization for any testimonial or client image; and (c) your site content is not false, misleading, or unlawful.

If your professional license is suspended, surrendered, or revoked, or a licensing board orders changes to your advertising, you must update or unpublish your site promptly and notify us.

4. Acceptable use

You agree not to use the Service to: practice, or hold yourself out as licensed to practice, a profession you are not licensed for; use protected titles (such as “psychologist,” “therapist,” or “counselor”) in violation of state title-protection laws; publish fake, purchased, AI-fabricated, or undisclosed-insider reviews or testimonials; make deceptive health claims or guarantee clinical outcomes; collect protected health information through features not designated for it (see Section 5); infringe anyone's intellectual property or privacy; send spam; or interfere with the Service's operation or security.

We may remove content or suspend accounts that we reasonably believe violate this section or create legal risk, with notice where practicable.

5. Health information and HIPAA

Contact forms on PracticeWoven sites are designed for prospective clients to share their name, contact details, and a brief message — not clinical records. Form submissions are encrypted in transit and at rest and are excluded from analytics.

If you are a HIPAA covered entity (for example, you bill insurance electronically), information prospective clients submit through your forms may be protected health information, and federal law requires a Business Associate Agreement (BAA) between you and any service that stores it on your behalf. A BAA and HIPAA-eligible form handling are available on our paid plans — request one at support@practicewoven.com before relying on forms to receive health information. On the free Starter plan no BAA is in place, and you must not use the Service to collect, store, or transmit protected health information.

Never use the Service to store psychotherapy notes or treatment records. PracticeWoven is not an electronic health record system.

6. AI-generated content

The Service can draft site copy for you using artificial intelligence. AI output is probabilistic: it may be inaccurate, incomplete, or unsuitable for your practice, and is provided as a draft only, with no warranty of accuracy, originality, or fitness. You must review and edit AI-generated copy before publishing it; by publishing, you adopt it as your own content and your warranties in Section 3 apply to it fully. AI features must not be used to generate testimonials, reviews, claims about identifiable clients, or unsubstantiated outcome claims, and AI features do not provide legal, medical, or compliance advice.

7. Plans, fees, and changes to the Service

Paid plans bill in advance on a monthly basis and renew automatically until canceled; you can cancel anytime, effective at the end of the billing period. We may change plan pricing or features with at least 30 days' notice by email; price changes take effect at your next renewal. We may modify or discontinue features of the Service, and if we discontinue the Service entirely we will give you at least 90 days' notice and an export window.

8. Copyright complaints (DMCA)

We respond to copyright infringement notices under 17 U.S.C. § 512. Send notices identifying the work, the infringing material's URL, your contact information, the required good-faith and accuracy statements, and your signature to our designated agent at dmca@practicewoven.com. We will remove or disable access to material in response to valid notices, forward counter-notices as the statute provides, and terminate the accounts of repeat infringers.

9. Privacy and your data

Our Privacy Policy at practicewoven.com/privacy describes how we handle personal information. For personal information that visitors submit to your site, you are the controller and we process it on your behalf, only on your instructions, with confidentiality obligations on our personnel and written contracts with our subprocessors; we will assist you with consumer rights requests and breach notifications as applicable law requires, and will delete or export this data at your direction.

You can export your site content and form submissions at any time from the dashboard. After account termination, we keep your data available for export for 60 days, then delete it from production systems on our normal schedule, except as law requires retention.

10. Termination

You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal risk for us or others — with notice and a chance to cure where the breach is curable. Sections that by their nature should survive (content warranties, indemnification, liability limits, disputes) survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, SEARCH-ENGINE RANKINGS, CLIENT ACQUISITION, OR THAT GENERATED CONTENT — INCLUDING GENERATED LEGAL DOCUMENTS — SATISFIES THE LEGAL OR PROFESSIONAL REQUIREMENTS THAT APPLY TO YOU.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE (OR $100 IF YOU USE A FREE PLAN). THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS, EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend, indemnify, and hold harmless PracticeWoven and its officers, employees, and agents from third-party claims, damages, and reasonable attorneys' fees arising out of: your site content; your professional services or any clinical relationship with your clients; your violation of licensing-board rules, HIPAA, privacy laws, or these Terms; or your infringement of others' rights. We will notify you promptly of any such claim and may participate in the defense with our own counsel.

14. Disputes, arbitration, and class waiver

Most concerns can be resolved by emailing support@practicewoven.com. Before filing any claim, you agree to give us written notice and 30 days to resolve it informally.

Any dispute not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual claim in small-claims court. YOU AND PRACTICEWOVEN EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. You may opt out of this arbitration agreement by emailing support@practicewoven.com within 30 days of first accepting these Terms. If 25 or more similar arbitration demands are filed by coordinated counsel, the parties will follow the AAA's mass-arbitration procedures, including bellwether proceedings, before remaining demands proceed.

15. Changes to these Terms and general provisions

If we make material changes to these Terms, we will notify you by email and in the dashboard at least 30 days before they take effect; continued use after the effective date constitutes acceptance, and material changes to the arbitration provision will require your affirmative consent. The current version is always posted at practicewoven.com/terms.

These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules, and any claims not subject to arbitration must be brought in the state or federal courts of San Francisco County, California. If a provision is unenforceable, the rest remain in effect. These Terms plus any BAA or data-processing addendum are the entire agreement between us about the Service. Questions: support@practicewoven.com.